Terms & Conditions

1. Eligibility & Service Area

The Service is currently offered to customers located in Hamilton, Ontario and surrounding areas (~20km radius for drop-off). You must be the age of majority in your province and have the authority to provide, receive, or authorize sharpening services for the items you submit.

2. Service Description

We sharpen certain knives, scissors, and tools on a per-item basis. Services may be requested via an at-home sharpening visit or local drop-off. Service availability, scheduling windows, and visit requirements (such as the CA$80 at-home visit service minimum) are provisional and confirmed via an address-specific quote. We may decline to service an item if we believe it is unsafe, damaged beyond reasonable repair, or unsuitable for available equipment.

3. Pricing & Payment

• Pricing is generally per-item and may vary based on size, condition, and required work (e.g., chip repair or reprofiling). We will confirm the price before proceeding with any additional work.
• If you approve a quoted service, you agree to pay the disclosed price plus applicable taxes.
• At-home sharpening visits are subject to an address-specific quote with a visit minimum (starting at CA$80).
• Payment is due upon completion of the service unless otherwise agreed.
• Promotions or discounts (if offered) apply only as described and may be changed or withdrawn at any time.

4. Customer Responsibilities

• Transport knives and sharp tools safely (e.g., sheaths, blade guards, wrapped in towels/cardboard, or inside a container).
• Disclose known damage (chips, bends, cracks) and any special care requirements.
• Pick up your items within the agreed timeframe once notified that sharpening is complete.
• Do not submit items that are illegal to possess, contaminated, or otherwise unsafe to handle. We may refuse service in our sole discretion.

5. Item Condition & Risk

Sharpening removes material from an edge. Cosmetic wear, pre-existing damage, and manufacturing defects may affect results. While we take reasonable care, you acknowledge there is inherent risk when servicing knives and tools, including the possibility of scratches, further chipping, or breakage on severely compromised items.

6. Scheduling, Drop-off & At-Home Visits

Drop-off and at-home visit times are coordinated individually and subject to scheduling availability. If an item is not picked up within a reasonable period after completion, we may apply a storage fee or require an appointment for pickup.

Service windows are coordinated upon confirmation of your quote. Contactless handoff or porch arrangements may be approved case-by-case with secure packaging and text confirmation.

7. Pausing, Cancellation & Refunds

You may cancel a request any time before we begin work. Once sharpening work has been performed, fees are generally non-refundable. If there is an issue with the Service, contact us promptly so we can review and attempt to make it right.

Cancellations made within 2 hours of a scheduled visit or service window may incur a cancellation fee.

8. Service Modifications & Availability

We may adjust hours, availability, offered services, or service areas due to weather, staffing, equipment, or other operational reasons. Temporary suspensions caused by events outside our control (force majeure) do not create liability.

9. Promotion & Referral Programs

Promotional codes, referral credits, or introductory pricing are subject to program-specific rules. We reserve the right to change or withdraw promotions at any time if misuse or fraud is suspected.

10. Limitation of Liability

To the maximum extent permitted by law, Edge & Finish Sharpening is not liable for indirect, incidental, punitive, or consequential damages arising from or related to the Service, including loss of use, lost profits, or business interruption. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.

11. Indemnity

You agree to indemnify and hold Edge & Finish Sharpening, its directors, employees, and contractors harmless from any claims, losses, or liabilities arising out of your misuse of the Service, violation of these Terms, or breach of applicable laws.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts located in Hamilton, Ontario, unless both parties agree to another forum.

13. Contact

Questions about these Terms can be directed to hello@example.com. Please include your name and a brief description of what you’d like sharpened so we can assist you quickly.